FAQs
FAQS
PRODUCT
1.How do I choose the right size?
Please refer to our Size Guide available on every product page before placing your order.
2.what is washcare instructions?
Machine wash works for all our tees. air-dry. avoid dry cleaning. Use cold water to avoid colour bleed & shrinkage. do not iron the print directly.
3.How do our drops work?
We usually announce our upcoming designs and collections on our official Instagram account - @sussup_india. We recommend following us on Instagram to stay updated with our latest releases and drops. Once the designs are announced, they are available to purchase on our website.
DELIVERY
1.Do you ship across India?
Yes, we currently deliver to most locations across India.
2.How long does delivery take?
We ship all orders within 24 hours of receiving them. Kindly allow us 3-7 working days. Orders are typically delivered, depending on your location.
3.Do you offer Cash on Delivery (COD)?
Yes. COD is available across most serviceable locations for an additional charge of ₹99.
Orders
1. How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking link. You can use this link to monitor your shipment in real time.
2. I cannot place an order online?
No problem; reach out to our Whatsapp chat and you can place an order over the phone instantly by mentioning the required product and by filling in all the right shipping details.
3.Can I change my shipping address after placing an order?
If your order hasn't been shipped, please contact our support team info@sussup.com as soon as possible. We'll do our best to update your shipping details.
4. My Order has an incorrect item. What do I do?
Kindly drop in an email to info@sussup.com. with the order details as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.
Exchange
1.We have an Exchange Policy of 7 days from the date of receiving the product.TO PLACE RETURN/EXCHANGE REQUEST,mail us for info@sussup.com within 7 days of receiving the item. Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange. We reserve the right to not accept a return if;
the products are returned after use.
the products are damaged.
the products do not have all the tags.
2. How long does it take for the exchange to take place?
Once we receive the returned item, you will be informed with a confirmation that we will process the exchange within 7-10 business days.
3.Can I return the product for a refund?
We do not have a refund policy due to the limited quantities we produce. Hence, all orders are final. all Returns are strictly accepted and refunded only via a GIFT CARD to the customer. However, in rare and exceptional cases, where a transaction fails or an Order ID is not generated, an automatic refund will be initiated to your source account within 5-7 business days. For more info, please drop us an email at info@sussup.com and the team will be happy to assist you.
Payments
1. Which payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery ( Available).
2. Is my payment secure?
Yes. All payments are processed through secure and trusted payment gateways.
General FAQs
1.What are the Contact Channels?
contact-info@sussup.com
order related-info@sussup.com
customer relations-7093837390 , 9701718974.
2. Can I get a GST receipt for my order?
Yes, simply drop in an email to info@sussup.com and the team will facilitate a GST invoice against your order.