Make a Return and Exchange

At SUSSUP, we want you to shop with confidence. If your purchase isn't quite right, we're here to make the process simple and hassle-free. Please review this policy before placing your order.

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 Exchanges

We offer exchanges on eligible products. To qualify, the item must:

- Be requested within **7 days of delivery**
- Be unused, unwashed, and in original condition
- Have all original tags attached
- Be returned in its original packaging
- Be accompanied by the original order details or proof of purchase

All exchange requests are subject to a quality inspection once the returned product is received. Once we receive the returned item, you will be informed with a confirmation and go through all quailty inspection then we will process the exchange within 7-10 business days.

 Returns

We accept returns on eligible products. Please note: **refunds are not issued to your original payment method.** Once your return is approved, you'll receive the value of your purchase as 

**GIFT CARD** — sent to your registered email, applicable at checkout on your next order.

For more info, please drop us an email at info@sussup.com and the team will be happy to assist you.